Hotel Grand

The Grand Hotel in Łódź, located at 72 Piotrkowska Street, is a landmark hotel that has been generating excitement since its reopening after a multi-year renovation. Acquired by the renowned Likus Hotels and Restaurants group, known for meticulously restoring historic gems, it was intended to become synonymous with luxury and uncompromising quality. The building is undoubtedly impressive from the outside and inside, but guest experiences paint a picture of contrasts, where admiration for its design is intertwined with serious concerns about service and safety.

An Architectural Pearl with Character

The new Grand Hotel's spectacular appearance is undeniable. The investor has taken great care to combine historic grandeur with modern luxury. Guests who have had the opportunity to stay here are almost unanimous in their praise for the interior design. The use of high-quality materials, such as solid oak and walnut wood, stone, marble, and brass, creates an atmosphere of elegance and prestige. Spacious rooms and suites, with wooden parquet floors and carefully selected fabrics, create a luxurious yet cozy atmosphere. Attention to detail, such as restored stucco and original frescoes, highlights the historical heritage of this place. This is undoubtedly one of those places that takes your breath away at first glance, aspiring to be the best hotel in the city.

Amenities – Lights and Shadows

The hotel offers many amenities designed to enhance your stay. The spa is often cited as one of its greatest strengths – guests describe it as "excellent" and "the best in Poland." This modern and well-equipped relaxation center certainly attracts those seeking relaxation. This element gives the hotel the hallmarks of a luxury resort in the heart of the city. However, the devil is in the details, and these details can be disappointing. Breakfast, a key element of every hotel stay, receives mixed reviews. Some rate it as good (7/10), while others, especially those familiar with the Likus Group's standards, consider it "average" and below the standard of other properties in the chain. Some have commented that the scrambled eggs ordered from the menu looked like those from a bain-marie, and pancakes and crepes require a separate order instead of being part of the communal buffet. These are minor quibbles that shouldn't be present in a hotel of this caliber.

Serious Concerns: Service and Safety

Unfortunately, a beautiful facade and luxurious interior lose their significance when the fundamental aspects of hospitality fail: service and safety. It is precisely in these areas that the most disturbing signals from guests emerge, which can influence the decision to choose a hospedaje .

Problems with Service and Reservation

One guest described an extremely unprofessional experience with the front desk. After being informed by phone that the reservation was unavailable and assured that the price would be the same on-site, he was met with a significant price increase upon arrival from another city. Only after an unpleasant conversation was the original rate negotiated. The situation was exacerbated by the arrogant behavior of the receptionist, who allegedly "threw a terminal" and charged the guest's card for the entire stay, including a deposit, against his will. Such treatment is unacceptable in any establishment, and in a five-star hotel, it constitutes a serious blow to its reputation.

Lack of Peace and Noise

Another significant issue that undermines the purpose of staying in a place intended for relaxation is noise. Guests complain about loud parties and two sleepless nights. Worse still, the staff's response to repeated complaints was inadequate. On the first night, no intervention was made at all, and on the second night, only after the fourth call, well after 1:00 AM, was a room change offered. This situation calls into question whether this is a suitable alojamiento for those who value peace and quiet.

Alarming Safety Issues in the SPA Zone

The most serious allegations, however, concern the Wellness & Spa area. One stay resulted in a serious accident – a broken finger resulting from slipping on a wet, unmarked floor. The guest reported that there was no staff supervision in the area, especially during evening hours (9:00 PM - 11:00 PM), and no one informed them about it. According to the hotel regulations, guests use the spa during these hours at their own risk, a crucial piece of information that may not be sufficiently communicated. Furthermore, the pool area reportedly lacked a lifeguard or any rescue equipment. The lack of CCTV at the scene of the accident further hampered the process of pursuing claims. Most shocking, however, is the description of the staff's lack of response at the time of the incident – no one provided assistance, and an ambulance was only offered after a call from the room. This level of neglect regarding safety is absolutely unacceptable and poses a significant risk to potential customers, especially families with children.

Summary: Beautiful Frame with Serious Flaws

The Grand Hotel in Łódź is a place full of contradictions. On the one hand, it offers undeniably beautiful, luxurious interiors, high-quality accommodations , and a superbly designed spa area. This facility has enormous potential, one that could be a landmark for the city, offering top-notch hospitality far surpassing standard hostales or posadas . On the other hand, this potential is undermined by fundamental problems. Reports of unprofessional, even arrogant, service, noise issues that prevent relaxation, and, most importantly, alarming deficiencies in safety procedures cast a shadow over its image. Potential guests must ask themselves: are they willing to risk comfort and safety for beautiful interiors? When choosing this hotel , it's worth being aware that behind its luxurious facade, an experience may be far from ideal. While it's not a budget albergue , but a luxury property, the reported issues suggest that management and operational standards haven't yet lived up to the architectural aspirations of this place. Choosing this place for a holiday apartment or a short stay requires careful consideration of priorities.